Term and Conditions

Welcome to Shrubs Central! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium botanical specimens. By accessing our site and placing an order, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for horticultural enthusiasts, professional landscapers, and gardening hobbyists aged 18 years or older. By using shrubscentral.com, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including plant descriptions, photographs, care instructions, and our botanical catalog, is the exclusive property of Shrubs Central and protected by international copyright laws. You may not:

• Reproduce, distribute, or modify any content without express written permission
• Use our plant images or descriptions for commercial purposes
• Reverse engineer or extract data from our website

2. Product Information

2.1 Botanical Specimens

We specialize in premium shrubs and ornamental plants, including but not limited to:

• Deciduous and evergreen varieties (Acer, Abies, Amelanchier collections)
• Flowering shrubs (Azalea, Abelia, Akebia cultivars)
• Specialty and rare specimens (clearly marked on product pages)

2.2 Product Descriptions

We make every effort to accurately represent our plants through:

• Detailed botanical descriptions
• Seasonal growth characteristics
• Mature size estimates
• Recommended USDA hardiness zones

Minor variations in leaf color, size, or growth pattern may occur due to natural biological factors.

2.3 Availability

Some specimens, particularly our rare cultivars, may have limited availability. We reserve the right to:

• Limit quantities per customer
• Cancel orders if inventory errors occur
• Substitute comparable plants (with customer approval) when necessary

3. Ordering and Payment

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• Our horticulture team prepares your plants within 1-2 business days (3 days during peak seasons)
• We notify you when your order ships

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely. We never store your complete payment information on our servers.

3.3 Pricing and Taxes

All prices are in USD and exclude applicable taxes or import duties. You are responsible for:

• Any customs fees in your country
• Local horticultural import regulations

4. Shipping and Delivery

4.1 Shipping Areas

We ship worldwide except to:

• Asian countries (specific restrictions available upon request)
• Remote regions with extended transit times

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL/FedEx, 10-15 day delivery after dispatch
• Free Shipping: For orders over $50 via EMS, 15-25 day delivery after dispatch

4.3 Delivery Responsibilities

Once plants leave our facility:

• You assume responsibility for timely retrieval of packages
• Immediate unpacking and proper care is required
• Delivery delays due to incorrect addresses or recipient unavailability may affect plant health

5. Returns and Exchanges

5.1 Return Eligibility

We accept returns within 15 days of delivery when:

• The plant is in original condition with intact root system
• There are visible signs of life
• All tags and care instructions are included

5.2 Non-Returnable Items

Cannot be returned:

• Plants showing improper care (dehydration, sunburn, frost damage)
• Custom/special order specimens
• Planted or altered plants
• Certain rare Azalea and Acer cultivars (marked on product pages)

5.3 Return Process

To initiate a return:

1. Contact [email protected] within 15 days
2. Receive customized return instructions
3. Repackage carefully (original container preferred)

5.4 Refund Details

Upon approval:

• Refunds processed within 5 business days
• Original shipping fees are non-refundable
• For exchanges, we provide prepaid return labels

6. Plant Health Guarantee

We guarantee the health of our plants at time of shipping. To maintain this guarantee:

• Follow all included care instructions immediately upon receipt
• Provide appropriate light, water, and temperature conditions
• Contact us within 48 hours if plants arrive in compromised condition

7. Limitation of Liability

Shrubs Central shall not be liable for:

• Plant failure due to improper care after delivery
• Local climate conditions affecting plant health
• Shipping delays caused by weather, customs, or carrier issues
• Incorrect plant selection based on your local growing conditions

Our maximum liability is limited to the purchase price of affected plants.

8. General Provisions

8.1 Governing Law

These terms are governed by the laws of Washington State, USA.

8.2 Changes to Terms

We may update these terms periodically. Continued use of our site constitutes acceptance of changes.

8.3 Contact Information

For questions about these terms:

Shrubs Central
4482 Saint Francis Way
Seattle, US 98101
Email: [email protected]